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Draft. This document is a starting point, not legal advice. It has not been reviewed by counsel and contains [BRACKETED] placeholders that must be completed before it is published or relied upon.

Refund Policy

Last updated [DATE]

This policy explains billing, cancellation, and refunds for paid Tino subscriptions. It is part of, and should be read with, the Terms of Service. Where an order form or written agreement with [LEGAL ENTITY NAME] says something different, that agreement controls.

Billing cycle

  • Paid plans are billed in advance for each term (for example, monthly or annually), on the schedule shown at checkout or in your order.
  • Subscriptions renew automatically for a term of the same length unless renewal is turned off before the current term ends.
  • Prices are exclusive of taxes, which are added where applicable.

Cancellation

  • You can cancel at any time from Settings → Billing or by contacting [BILLING EMAIL].
  • Cancellation stops the next renewal. Your plan stays active until the end of the term you have already paid for; access then moves to the free tier or ends, per your plan.
  • You can export your data before or after cancellation — see the Privacy Policy for the export window.

Refunds

Choose and state ONE approach below before publishing, and delete the others:

  • Option A — No refunds. Fees already paid are non-refundable. Cancelling turns off future renewals but does not refund the current term.
  • Option B — Cooling-off period. A full refund is available if you request it within [NUMBER] days of your first paid charge. After that, fees are non-refundable.
  • Option C — Pro-rata on annual plans. Monthly plans are non-refundable. For annual plans, cancelling mid-term refunds the unused whole months, less any discount that assumed a full-year commitment.

Regardless of the option chosen, we will refund a charge that resulted from our billing error, and we will honor refund rights that applicable consumer law gives you that cannot be waived.

Service credits

If a written service-level agreement applies to your plan, the remedies in that SLA (for example, service credits for downtime) are your exclusive remedy for the issues it covers. [Link the SLA or delete this section if none applies.]

How to request a refund

Email [BILLING EMAIL] from the billing contact on the account, with the winery name and the charge date. We aim to respond within [NUMBER] business days. Approved refunds are issued to the original payment method and may take several business days to appear.

Chargebacks

Please contact us before disputing a charge with your bank or card issuer so we can resolve it directly. We may suspend an account with an open chargeback until it is resolved.

Changes

We may update this policy. Changes apply to charges made after the effective date and will not reduce a refund right you already earned.

Contact

Billing questions: [BILLING EMAIL].